The Alberta government is making driver license road tests public again, 25 years after they were privatized, in a move to make the system more efficient and cost-effective.
Alberta Minister of Transportation, Brian Mason announced Tuesday afternoon that they are making changes to the way road tests are carried out in the province, taking back driver license road tests from the private sector.
Alberta is believed to be the only jurisdiction in North America that delivers road tests through the free market, however, the province has received numerous complaints over the years about inconsistent and unregulated fees and unreliable services.
Mason on the changes coming this spring.
People will still book their tests through a registry, but now examiners will be government employees instead of one of the 153 private testers across the province. Fees will now be standardized across Alberta. Changes also include a call centre to receive complaints, online and in-person test scheduling and enhancing accessibility to driver tests, especially in rural areas.
The ministry says they receive on average seven complaints each day about driver exams.
The changes will go into effect on March 1, 2019.